Return and Shipping Policy
I AM Skincare appreciates you stopping by and shopping with us. Our Shipping Policy is based on the following terms and conditions.
I AM Medical Spas, and Laser Center, Inc. (IAMSS, INC.) runs this site (“we” or “us”).
These Terms of Use (“Terms”) govern your use of the IAMSS, INC. (I AM Medical Spas and Laser Center) website and any other websites, mobile websites, mobile applications, and online services to which these Terms link (collectively, the “Sites”), as well as any services we provide in connection therewith, such as matching attorneys and other volunteers with charitable organizations (the “Services”). These Terms are in addition to any other agreement you may have with IAMSS, INC. (I AM Medical Spas and Laser Center) for products, services, or otherwise, and do not modify or alter the terms or conditions of any such other agreement.
The Terms and any other policies or guidelines posted on the Sites are subject to change at any time and at our sole discretion. You agree to waive any right you may have to receive specific notice of such changes or modifications, and that any changes or modifications will be effective immediately upon posting the revised versions on the Sites. Using these sites after any changes or modifications have been posted means that you accept those changes or modifications.
Please email info@iammedspas.com with any questions or feedback you may have regarding the Sites or their content.
Shipping
DELAY NOTICE FOR COVID-19
Customers should expect potential parcel delays for the foreseeable future due to unforeseen circumstances, including the ongoing impact of the pandemic, overwhelming demand for deliveries across the USA, and modified practices by our shipping partners to keep their workforce and customers safe.
Transportation Within the Country (Continental United States)
All orders are processed within three to five business days. Friday, Saturday, Sunday, and Holidays are not shipping or delivery days. If we are experiencing a high volume of orders, shipping may be delayed by a few days. Delivery may be delayed up to 10 business days. We will let you know by phone or email if there is a significant delay in shipping your order because of unforeseen logistical circumstances.
Costs of Shipping and Time Required for Delivery (Continental United States)
Expedited shipping, which typically takes 5-7 business days, is provided at no additional cost for orders totaling $100 or more in the United States. (Please be aware that COVID-19 could cause delivery delays.)
Shipping costs will be calculated and displayed for orders totaling less than US$100 at checkout.
Payment Options and Anticipated Ship Date (Continental United States)
For Purchases Over US$100
Orders over $100 USD qualify for free expedited shipping, which typically takes between 5 and 7 business days to arrive.
Expedited Shipping Plus: For orders between $50 and $99, we offer
Express Shipping for a flat rate of $20.
Express Shipping typically takes 3-7 business days to arrive after shipment.
For an additional $10, expedited delivery in 5-10 business days is available on orders totaling $50-$99 within the Continental United States.
For Purchases Less Than $49
Rush delivery is available for an additional $15 on orders under $49 US and will take between 5 and 7 business days.
Standard Shipping: Standard shipping costs $12 and takes 5 to 10 business days to arrive for orders under $49 US.
Occasionally, there may be a delay in shipping.
Order Status Updates and Tracking Information
Once your order has shipped, you’ll receive a confirmation email with your tracking number (s) attached. You should be able to use the tracking number within a day.
Damages
Just so you know, IAMSS, INC. (I AM Medical Spas) is not responsible for lost or damaged items during shipping. We place a premium on customer happiness and after-sale support and would like to help make amends in appropriate cases. Please contact the shipping company to file a claim if your order arrived damaged or email us at info@iammedspas.com if you have any questions or need any help. Before filing a claim with the shipping courier or contacting us, please keep all packaging materials and damaged goods. Please send us an email detailing the damage sustained in transit and the shipping receipt.
Returns
We have a 30-day return/exchange period. Once you’ve had an item for 30 days, you can return it for a refund. All returned items must be in their original condition within 30 days of delivery and include all original tags and packaging. You’ll need to show proof of purchase as well, obviously (e.g., confirmation email, order number).
Each refund request is evaluated independently. Feel free to email us at info@iammedspas.com to initiate a return/exchange or to determine if your order qualifies. Just let us know what went wrong with the order, the order number, your name, phone number, and address, and why you want to return it. Your return shipping label and instructions will be emailed once we receive and process your return request.
Only return items to us if you have requested a return or exchange. Items that have been opened or used cannot be returned. Items opened or used will not be accepted for return and will be discarded. Only used or opened items can be returned for a refund.